I think everyone has experienced the fear of money getting stuck in the ATM while making a cash deposit.
So what are the reasons behind this happening?
Money getting stuck in an ATM is not a very common occurrence. However, if you do not pay attention to the following points, you may encounter this situation.
- After placing the money into the ATM, pressing buttons such as Cancel that would interrupt the process while the ATM is operating can affect the machine’s operation, so the money may be retained by the ATM.
- Make sure the bills you deposit are flat and not too bulky. Deformed or old bills can cause the money to be retained by the ATM.
So how should we act when our money gets stuck in the ATM?
- In the event of money getting stuck, you should absolutely never ask for help by sharing your PIN information with third parties.
- When money gets stuck in an ATM, the first step should be to call the customer service of the bank that owns the ATM. All details related to the transaction should be conveyed to the customer representative, such as when the error occurred and how much money got stuck.
- The bank will create an error record regarding your issue.
When can I get my money back?
The necessary investigation is carried out by bank officials based on the record opened by customer service. Although this period varies from bank to bank, the money is typically deposited into your account within 1-2 business days. If there is a branch near the ATM where the money got stuck, you can shorten this period by requesting support from the branch staff.
