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Credit card and smartphone illustrating online card payments without physically presenting the card

Credit Card

Do I have to use my physical card when shopping?

In the early years of credit cards, using the card physically was mandatory. With the internet and new technologies, we can now pay with only the card details, 3D Secure and contactless NFC payments, even without the card in hand.

Diagram showing different types of POS terminals used for card payments

Merchant & POS

What Is a POS (Point of Sale)?

Virtual or electronic authorization devices connected to a bank, used by merchants to accept card payments. The term comes from the English phrase Point of Sale. Covers POS types by communication method, their advantages, who can use one, and the transactions a POS can perform.

Photo of a POS terminal related to EMV Issuer Action Code settings

Online & Authorization

Issuer Action Code (IAC)

These are codes that communicate the issuer's conditions for approving a transaction online (IAC-Online), for declining it (IAC-Denial), or for declining it when the terminal cannot go online (IAC-Default).

Photo illustrating a point-of-sale multiple installment sale transaction

Merchant & POS

What is a Multiple Installment Sale?

This can occur at companies selling products from different sectors. For example, you enter a shopping mall and buy a refrigerator for 3000 TL, a dishwasher for 2000 TL, and an iron for 1000 TL, each under a different installment campaign.

Diagram of the Chargeback Document Management System (CDYS) process flow

Credit Card

What is the Chargeback Document Management System (CDYS)?

The Chargeback Document Management System (CDYS) is a system developed by BKM to resolve customer disputes over card payment transactions among BKM members, covering Copy Request, Chargeback, Representment, and related processes.

Illustration representing an installment transaction made with a credit card

Credit Card

What is an Installment Transaction?

An installment transaction splits a payment into a set number of installments reflected on the cardholder's statement, when the card and POS bank are the same. For example, a 1000 TL transaction in 5 installments reflects 200 TL per statement period, starting from the first one.

PIN pad screen on a payment terminal for entering a card PIN

Credit Card

What Happens If I Enter the Wrong PIN on Card Transactions?

Nearly all transactions where credit and debit cards are used physically require a PIN. The PIN represents the cardholder's identity. Here is what happens if a customer enters the wrong PIN too many times and how the card is restored.