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Diagram illustrating ATM cash overage and cash shortage reconciliation

ATM

What are Cash Overage and Cash Shortage?

Cash overage and cash shortage are terms used in any system that operates with a cash account. A cash overage means more money is physically present than the ledger indicates; a cash shortage means less. In payment systems, these terms are most often used for ATMs.

Issuer data and BIN definitions on POS terminals

Merchant & POS

Why Are Issuer Data Definitions Important?

The most important part of issuer data definitions is that they are built around your own bank's or institution's developments and application flows. Missing BINs can break installments, rewards and routing on POS devices.

Close-up of a bank card's chip failing to be read by a POS terminal

Credit Card

What should I do if my card's chip isn't reading?

If your card's chip won't read, the chip data is likely corrupted or the POS's chip reader is faulty. This is usually caused by magnetic interaction with another card's chip.

Table of credit card authorization response codes

Credit Card

What are Credit Card Status Codes in Authorization?

Cases where authorization approval is declined have always puzzled cardholders. Whenever the response code requires contacting the issuing bank (usually for declined transactions), the date, amount, and response code of the failed transaction become very important.

PIN pad screen on a payment terminal for entering a card PIN

Credit Card

What Happens If I Enter the Wrong PIN on Card Transactions?

Nearly all transactions where credit and debit cards are used physically require a PIN. The PIN represents the cardholder's identity. Here is what happens if a customer enters the wrong PIN too many times and how the card is restored.

Diagram illustrating the soft chargeback retrieval request process between cardholder, issuer and merchant

Chargeback

What Is a Soft Chargeback?

A soft chargeback, also called a retrieval request, is a request for documents about a transaction the cardholder does not recognize. Learn why customers request them, what information merchants should provide, and why a fast response matters.

Diagram illustrating how parameters such as BIN lists and keys are loaded onto a POS terminal

Merchant & POS

What Does Loading Parameters onto a POS Mean?

Loading parameters onto a POS transfers BIN lists, key data, and refund/cancellation authorizations from the management system onto the terminal. Learn how and when it happens.

Overview of the advantages of a business credit card

Credit Card

What Is a Business Card?

A business credit card is a credit card offered by banks to businesses so they can make company expenditures and track and manage those expenses.

Illustration representing a virtual card used for mail order and e-commerce payments

Credit Card

What is a Virtual Card?

A credit card number created based on a credit card, not physically printed, usable in all virtual purchases (mail order, e-commerce, etc.). It is generated instantly upon request, usable right away, created with a zero limit, and free of charge.