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"cash dispenser"

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ATM operator menu screen used to perform a cassette reset

ATM

What Is ATM Cash Reset?

ATM cash reset is the process of reconciling the values in all of the ATM's cassettes and in the ATM's memory, zeroing out the ATM balance. The reset is carried out from the operator menu inside the ATM, via End of Day Operations.

Diagram of an ATM shutter mechanism for cash deposit and withdrawal

ATM

What is an ATM Shutter?

The shutter can be described as the gate mechanism that prevents financial loss during ATM cash deposit and withdrawal transactions by controlling customer access to cash and preventing tampering with the ATM system.

Illustration of withdrawing cash from an ATM using a QR code generated in a mobile banking app

ATM

Withdrawing Cash with a QR Code

With the advancement of technology, cash withdrawal methods have also diversified. The latest trend is withdrawing cash with a QR code. By generating a QR code through the mobile branch app of a bank that supports this feature, customers can withdraw cash from an ATM without a card.

ATM machine vulnerable to hacking and fraud

ATM

Can ATMs Be Hacked?

ATMs are among the channels banks use most to serve customers. Besides being one of the most important channels, because they physically dispense cash and give access to a customer's account, many fraud cases occur at ATMs.

ATM cash deposit escrow compartment holding banknotes

ATM

What is Escrow?

Escrow acts as a kind of insurance policy in ATM transactions. A third party ensures that the terms of an agreement are met and that money (or other assets) changes hands only once those terms are fulfilled.

A Cash Deposit Machine (CDM) used for depositing cash directly into a bank account

ATM

What is a CDM (Cash Deposit Machine)?

CDM is short for Cash Deposit Machine. It refers to ATMs that allow you to deposit money directly into your account using a card. You can use CDM ATMs to carry out transactions on your account without visiting a branch.

Example of RRN printed on a POS receipt used to trace ISO 8583 transactions

ISO 8583

ISO 8583 Field Descriptions (F37)

F37 - RETRIEVAL REFERENCE NUMBER: a 12-digit alphanumeric value generated by the Acquirer that initiates the transaction. It must be printed on the POS receipt or ATM slip. RRN is the reference number that allows a transaction to be located.

Diagram illustrating how a recycle ATM reuses deposited banknotes for withdrawals

ATM

What is a Recycle ATM?

ATM devices were originally designed for customers to withdraw cash from their accounts. But since many transactions are now possible through ATMs (for example, deposits), many improvements have been made for more effective ATM use. One of the most important examples is Recycle ATMs.

Diagram illustrating how a recycling ATM reuses deposited banknotes for withdrawals

ATM

What Is a Recycling ATM?

The word literally means recycled or circulating. In payment systems, it refers to physically dispensing money deposited at ATMs to customers who want to withdraw cash, adding deposits straight into the withdrawal pool.

Illustration of the internal cash tower unit inside an ATM

Payment Systems

What is a tower?

In payment systems, the tower is the section inside an ATM where cash is physically stored. It contains cassettes holding different banknote denominations, a mix cassette for mismatched notes, and various security mechanisms protecting the cash.

Photo of the Central Bank letter asking banks not to load 200 TL banknotes into ATMs

ATM

Is It Forbidden to Load 200 TL Notes into ATMs?

In a letter to banks as part of the fight against inflation, the CBRT asked them to stock small-denomination banknotes in ATMs instead of 200 TL notes. Is this a ban or a recommendation, and what are the operational consequences for ATMs and banks?