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Diagram illustrating a bank's OnUs transaction flow and the process of opening ATMs to other banks' cards

ATM

What needs to be done to open ATMs to the use of all bank cards?

Suppose you are a newly established bank, wanting to offer customers all your products and services. Of course, this is not easy. First, the Bank's OnUs transaction processing step must run successfully before other banks' cards can be accepted at the ATMs.

Illustration of dynamic CVM limit management for contactless card payments

Payment Systems

Dynamic CVM Limit Management Approach: A New Era in Card Security

One of the most notable recent developments in card payments is that contactless limits are no longer fixed and can be managed dynamically per customer. Mastercard and Visa are taking different but complementary approaches, and ISO 8583 may need to evolve with them.

Illustration representing the chargeback and dispute process in card payments

Chargeback

What Are the Domestic Exceptions to Chargeback Rules?

A chargeback is the refund of an amount paid by credit card to the cardholder's card when the purchased goods or services were not received, or when a transaction was not actually carried out by the cardholder.

Payment card being checked against a card recovery bulletin of problem cards

Merchant & POS

What Is a Card Recovery Bulletin (Card Protection Bulletin)?

A Card Recovery Bulletin is a list of problem cards (lost, stolen, expired, over-limit, counterfeit or otherwise flagged) published by card schemes such as Visa or MasterCard. It shows whether a card number is listed on the date of purchase.

Flowchart showing the chargeback dispute process between cardholder, issuer, and merchant

Chargeback

What is a chargeback?

A chargeback is the process of refunding an amount back to a credit card when goods or services paid for are not received, or when transactions not carried out by the cardholder are identified. It is translated into Turkish as reverse presentment.

Credit card with digital security code animation

Credit Card

What is dCVV2?

Most of us are familiar with CVV2/CVC2 - the security code on the back of a card, usually three digits. So what is dCVV2? Here's how dynamic CVV technology works and why Visa introduced it for online payments.

Table of chargeback reason codes by payment scheme

Chargeback

What Are the Chargeback Reason Codes by Payment Scheme?

A chargeback is the process of requesting that an amount paid by credit card be refunded, either because the goods or services paid for were not received, or because a transaction is identified as one the cardholder did not carry out.

Diagram illustrating the card payment arbitration process

Chargeback

What is Arbitration?

Arbitration, by definition, is a dispute resolution method in which disputes are settled by arbitrators the parties choose themselves, rather than by official courts. In payment systems, it follows a chargeback when the issuer and acquirer cannot agree.

Diagram illustrating the appeal stage of the card dispute and chargeback process between issuer, acquirer and card scheme

Payment Systems

What Is an Appeal? What Does It Mean in Payment Systems?

In payment systems, an “appeal” is the process of objecting to the outcome of a transaction dispute. It is usually discussed alongside chargebacks, but it plays a critical role in interbank dispute resolution, when a party asks the card scheme to re-evaluate a concluded decision.