Skip to content

Search

"support services"

79 articles found

Illustration explaining the POS cashback feature

Merchant & POS

What is POS Cashback?

Cashback is a modern POS terminal service that allows cash to be withdrawn from the merchant's till while paying for goods and services. Although cashback is a feature specific to debit cards, you can also withdraw cash from an ATM...

Diagram illustrating the Access Control Server (ACS) role in the 3-D Secure authentication protocol

Security

How can I find the list of Access Security Control (ACS) companies?

Access Security Control (ACS) is the security protocol that the card-issuing bank must maintain under the 3-D Secure protocol to support cardholder authentication. 3-D Secure is an XML-based protocol that adds an extra security layer to online card payments.

Diagram illustrating the retrieval request process in card transactions

Chargeback

What is a Retrieval Request?

A chargeback is when cardholders dispute a transaction made without their knowledge through their card-issuing bank. So what does a Retrieval Request mean? It is essentially a document request related to transactions a cardholder does not recognize on their statement.

Diagram illustrating the types of chargeback disputes in card payments

Chargeback

What are the chargeback dispute types?

A chargeback is a dispute raised against a card transaction when the cardholder did not make it or does not recall it. The dispute types vary depending on the situation; let's look at them.

European Payments Initiative (EPI) overview graphic

Payment System Institutions

What is EPI (European Payments Initiative)?

The European Payments Initiative (EPI), formerly known as PEPSI, is an ECB-backed payment integration initiative aiming to build a pan-European payment system and interbank network to rival Mastercard and Visa. Its founding members include BBVA, BNP Paribas, CaixaBank, Commerzbank and others.

Mir, the Russian national payment scheme, shown on a payment card

Credit Card

What Is MIR, the Russian Payment Scheme?

Mir means World and Peace. It is a national payment system established by a law adopted by the Central Bank of Russia on 1 May 2017. It is currently accepted mostly by Russia-based companies, but acceptance is gradually spreading.

Architecture diagram of the Visa EAS Server within the Visa Secure 3-D Secure authentication flow

EMV

What Is the Visa EAS Server?

The Visa EAS Server (Extended Access Service) is a server used in Visa’s authentication infrastructure. It was developed to run the cardholder authentication process securely between banks and the Visa network, particularly within Visa Secure (3-D Secure 2.x).

Diagram illustrating the Store and Forward (SAF) offline transaction process

Payment Systems

What is Store and Forward (SAF)?

Store and Forward (SAF) describes offline transaction processing. It was originally developed when modems were introduced and connections were not always stable, letting terminals store transactions and forward them once connectivity is restored.

Merchant choosing between a bank POS and a virtual POS service

Merchant & POS

Is it mandatory to work with a bank to get a POS terminal?

The answer depends on the type of POS terminal. A physical POS (GPRS, Dial-Up, IP, or cash-register POS) requires working with a bank. A virtual POS can also be obtained from a payment institution without a separate bank agreement.