ATM
Today Is the Anniversary of the ATM Entering Our Lives!
The first device that can truly be called an ATM was produced by De La Rue for Barclays Bank and put into service in Enfield, London, on 27 June 1967. The ATM came to Türkiye in 1982.
Search
"customer service"
209 articles found
Credit Card
How do I pay my credit card debt?
In the past, banking could only be done at branches, but with technology, customers can now check and pay credit card debt through ATMs, branches, internet banking, mobile banking, and the PTT post office.
Payment Systems
What Is Agentic Commerce Protocol? How Does It Work?
Agentic Commerce Protocol (ACP) is a next-generation protocol that lets AI agents integrate directly into commercial processes such as payments, orders, refunds and subscriptions. This post explains how it works and what it offers businesses.
Credit Card
What Is Post-Purchase Installment Conversion?
Post-purchase installment conversion lets credit card purchases and cash withdrawals be split into installments afterward for a fee. See the rules and limits banks apply.
ATM
What Are ATM Management Support Software Tools?
ATMs hold significant amounts of cash, are among banks' most important customer service points and are prone to faults, so they must be monitored from installation onward and acted on quickly.
E-commerce
What Is B2B (Business to Business)?
B2B (Business to Business) is the name for systems used in the dealer networks of large companies, where dealers run supply, stock, distribution and marketing processes efficiently in a closed network.
Laws & Regulations
What is BSMV?
BSMV stands for Banking and Insurance Transaction Tax, levied on banking and insurance transactions. This post explains how it applies to payment institutions and e-money institutions under Expense Taxes General Communiqué No. 91, with an example.
Payment System Institutions
What are the committees in the BKM system?
BKM (Interbank Card Center) works through several committees: Security, Operations and Technology, Market Development, Business Development, Chargeback Rules and Arbitration, ATM Sharing, plus arbitration committees. This post outlines each one's duties.
Payment Systems
Visa and Mastercard Branded Cards Will No Longer Work in Russia
After Russia invaded Ukraine, Visa and Mastercard suspended services for sanctioned Russian banks. This post explains the impact on cardholders and merchants, and Russia's MIR and UnionPay alternatives.
Credit Card
What is a Credit Card?
A credit card is a printed card, or a card number with no physical form, that allows the purchase of goods and services or cash withdrawal without using cash. So how are credit card limits set and managed? Setting a limit involves checking many parameters about the customer.
Merchant & POS
What are Visa ADVT & VpTT and MasterCard M-TIP?
In order for a bank's POS devices to process transactions with payment scheme cards (Visa, MasterCard, Troy, etc.), they must pass certain test and control steps. Visa and MasterCard have test tools that include test cards and test scenarios for this purpose…
General
Agentic Commerce Series – Part 6
Who will win in Agentic Commerce? Owning the customer used to be a huge advantage. Once an agent starts deciding on the customer's behalf, where does the real power move to?