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"ATM monitoring"

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ATM cash trapping device attached to the cash dispenser slot

ATM

What is Cash Trapping?

Cash trapping is a type of ATM fraud in which criminals install a device on the ATM or interfere with its operation to trap dispensed cash, making it difficult to detect until the fraudster returns to retrieve the trapped money.

ATM management and monitoring software

ATM

What Are ATM Management Support Software Tools?

ATMs hold significant amounts of cash, are among banks' most important customer service points and are prone to faults, so they must be monitored from installation onward and acted on quickly.

Cash dispenser unit inside an ATM diagram

ATM

What Is a CD (Cash Dispenser)?

A cash dispenser is a device that lets customers withdraw money. Although the term is sometimes used as another name for an ATM, the dispenser is actually the unit inside the ATM that dispenses the money loaded into its cassettes.

FDK function display key buttons on an ATM screen

ATM

What Is FDK (Function Display Key)?

At ATMs, transaction selection and processing are carried out using the buttons on the right and left of the ATM screen. These buttons are called FDK (Function Display Key) buttons. Does every ATM have FDK?

Istanbulkart transit and payment card

Credit Card

Istanbulkart: Both Transit Card and Payment Card

When I think back to the Akbil I used when I first arrived in Istanbul, I think it's fair to say that Istanbulkart has undergone a very significant transformation. Users can now track activity, top up and view balances right from their phones.

Diagram explaining the ATM reject bin where unaccepted banknotes are deposited

ATM

What Is Reject (the Reject Bin)?

It's a term used in ATM systems within payment systems. In ATM transactions, cash in question is placed into a separate compartment for review, called the reject bin. Retract is the customer's holding bin; reject is the ATM's reject bin.

ATM skimming protection device illustration

ATM

What is Skimming Protection Solution (SPS)?

The name given to the solution developed by NCR against card skimming and fraud. With SPS, the ATM network is protected from the cost and risks of skimming attacks, which cause over 2 billion dollars in global losses annually.

Card skimming and copied card details

Credit Card

What Should I Do If My Card Details Are Copied?

Card copying usually happens with magnetic stripe debit cards. As soon as you notice your card details have been copied, you can close the card, renew it or change its PIN.

BKM TRIP platform login screen for bank fraud and chargeback communication

Chargeback

What is TRIP (Turkey's Communication Platform)?

TRIP (Turkey's Communication Platform) is a central platform developed by BKM to fight fraud, bringing together Case Filing, Issuer and Acquirer Chargeback operations (Pre-Arbitration, Pre-Compliance, Arbitration, Compliance), and ATM deposit/payment dispute operations.

Photo of the Central Bank letter asking banks not to load 200 TL banknotes into ATMs

ATM

Is It Forbidden to Load 200 TL Notes into ATMs?

In a letter to banks as part of the fight against inflation, the CBRT asked them to stock small-denomination banknotes in ATMs instead of 200 TL notes. Is this a ban or a recommendation, and what are the operational consequences for ATMs and banks?

ISO 8583 field 35 Track 2 data

ISO 8583

ISO 8583 Field Descriptions (F35)

The card's Track 2 data is carried in this field. Track 2 data contains information such as the card number, expiry date and service code.