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Diagram illustrating account-to-account (A2A) payment flow between banks

Online & Authorization

What are A2A (Account-to-Account) Payments?

Account-to-account (A2A) payments can be described as making a payment by transferring money from one bank account to another. Though similar to wire transfer/EFT, combining the transfer with the payment creates a seamless experience.

Diagram illustrating the soft chargeback retrieval request process between cardholder, issuer and merchant

Chargeback

What Is a Soft Chargeback?

A soft chargeback, also called a retrieval request, is a request for documents about a transaction the cardholder does not recognize. Learn why customers request them, what information merchants should provide, and why a fast response matters.

Screenshot illustrating how a payment gateway connects an e-commerce site to a bank

Online & Authorization

What is a Payment Gateway?

A payment gateway is the high-security connection banks provide for purchases made with a credit or debit card. Learn how it is set up and why it protects cardholder data.

Diagram illustrating how a POS terminal's floor limit determines offline transaction approval

Merchant & POS

What Is a Floor Limit?

The floor limit is the value held on the POS that determines the maximum amount for which an offline transaction can be approved. It is managed per terminal and can be updated at any time through the POS parameter management system.

Diagram showing how card transaction data flows through the ISO 8583 messaging standard

Merchant & POS

What is ISO 8583?

Introduction: When a card (credit card/debit card/prepaid card) is used at an ATM or POS, data must be carried securely between systems. For example, in a store sale, the POS initiates the transaction, which must reach the cardholder's bank intact.

Issuer Script Results field values shown on a POS terminal screen

Credit Card

Issuer Script Results

Issuer Script Results is the field that shows the results of the Issuer Script commands sent to the card. This post explains its byte and bit values, what an issuer script is, why the results matter, and what happens when a command fails.

Table of Reimbursement Attribute values used in the clearing process

Clearing

What is Reimbursement Attribute?

DE03/Reimbursement Attribute carries the Reimbursement Value of a transaction. BKM uses this information as the basis for calculating interchange fees and charges between member banks.

Conceptual illustration of loyalty points versus customer habit in agentic commerce purchasing

Agentic Commerce

Agentic Commerce Series – Part 5

Points or habit? Loyalty programs are built on steering human behavior. But if an AI agent starts shopping on our behalf, do points and campaigns still work the same way?

Diagram of the TR QR Code payment flow between cardholder, issuer, BKM and acquirer

Payment Systems

Why Am I Getting an Error When I Try to Pay with a TR QR Code?

In payment or cash withdrawal transactions, the TR QR Code is generated by the POS or ATM. The card issuing bank must build its systems to read and act on this code. Errors usually stem from mishandling the long and short QR code flows, which are explained here.

Diagram showing the components of the External Authenticate command

EMV

What is the External Authenticate Command?

The EXTERNAL AUTHENTICATE command asks the application inside the ICC whether it can verify the cryptogram, and the ICC returns the processing status. Below are the components of the External Authenticate command and what issuer authentication means.