Skip to content

Search

"Cardholder"

286 articles found

Flowchart showing the chargeback dispute process between cardholder, issuer, and merchant

Chargeback

What is a chargeback?

A chargeback is the process of refunding an amount back to a credit card when goods or services paid for are not received, or when transactions not carried out by the cardholder are identified. It is translated into Turkish as reverse presentment.

Diagram illustrating the EMV Tag-Length-Value (TLV) data structure used in card transactions

Online & Authorization

What are EMV Tags?

In EMV, data is stored in Tag-Length-Value (TLV) format, and it is carried between the card, the POS terminal, and the authorization system in this same format. This post lists every EMV Tag, its type, and its description.

Diagram of the TR QR Code payment flow between cardholder, issuer, BKM and acquirer

Payment Systems

Why Am I Getting an Error When I Try to Pay with a TR QR Code?

In payment or cash withdrawal transactions, the TR QR Code is generated by the POS or ATM. The card issuing bank must build its systems to read and act on this code. Errors usually stem from mishandling the long and short QR code flows, which are explained here.

Table of AVS response codes by card scheme, showing address and postal code match results

Payment Systems

What Are the AVS Codes by Card Scheme?

The Address Verification Service (AVS) is a fraud prevention system that, when used effectively, can help limit fraud and chargebacks. This post lists the AVS response codes used by AMEX, Mastercard and Visa, with a description of each.

Online mail order payment form being filled out on a laptop

Merchant & POS

What is the risk of mail order transactions for merchants?

Mail order transactions are preferred by cardholders because they only block the card limit by the installment amount, creating a sales opportunity for merchants. But is the remaining balance guaranteed?

Table of chargeback reason codes by payment scheme

Chargeback

What Are the Chargeback Reason Codes by Payment Scheme?

A chargeback is the process of requesting that an amount paid by credit card be refunded, either because the goods or services paid for were not received, or because a transaction is identified as one the cardholder did not carry out.

Diagram illustrating how a transaction's 3D Secure authentication level is determined

3D Secure

How is a transaction's 3D Secure level determined?

Especially with the growth of the internet, credit card transactions have started shifting from physical POS terminals to virtual POS terminals. In virtual transactions, the 3D Secure structure is used instead of the card PIN entered in physical transactions. So how is a transaction's…

ISO 8583 field 10 cardholder billing conversion rate

ISO 8583

ISO 8583 Field Descriptions (F10)

DE 10, Conversion Rate, Cardholder Billing, is an 8-digit numeric value. The first digit shows the position of the decimal point from the right, and the next 7 digits show the value.

Dictionary and glossary book representing payment systems terminology

Merchant & POS

Terms that should be in your payment systems glossary

Below are the definitions of the cornerstone terms of payment systems, as established by the Banks Association of Turkey (TBB): debit card, credit card, merchant, cardholder, and more.

GO Secure Payment logo

Merchant & POS

What Is Secure Payment (GO)?

GO Secure Payment is a system developed by BKM that verifies cardholders using a one-time password (OTP) during online purchases made with TROY cards, providing banks with a secure verification platform without needing to store card data.

Credit card being inserted into a merchant POS terminal

Credit Card

What Is the Transaction Life Cycle in the Card World?

As credit cards become more and more a part of our lives, we now make almost all our purchases without cash. We inserted our card into the merchant's POS. We made a 100 TRY sale transaction. We received a receipt confirming it was successful.