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Illustration of a phone scam call impersonating a bank

Security

We're Calling From the Bank, Your Account Has Been Compromised...

Fraud cases where scammers pose as bank staff or other institution employees to obtain citizens' banking information have increased significantly recently. Interestingly, the new fraud trend closely mirrors the steps of a genuine banking procedure.

Transactions available at an ATM

ATM

Transactions You Can Make at an ATM

Moving branch transactions to channels such as ATMs, internet banking and mobile banking lowers banking costs, so almost every transaction can now be done through them. Here is what ATMs offer.

Bank statements delivered through digital banking channels

Laws & Regulations

Statements Will No Longer Be Sent by Email. So What Happens Now?

Under the regulation on banks' information systems and electronic banking services, from 1 July banks may send statements, receipts and account summaries containing sensitive data only through electronic banking channels, not by email or SMS.

Portrait photo of a digital banking presentation slide listing the standards for digital banks

Open Banking

Digital Banking Standards are becoming clearer step by step

Digital banking is talked about more every day, and with the BRSA's support in defining its scope, it is about to enter our lives. A 'digital bank' is a credit institution that provides banking services mainly through electronic channels rather than physical branches.

OTP SMS service icon illustrating one-time password delivery

Security

What Is OTP? What Is Its Role in End-to-End Security?

With Chip&Pin technology, card PINs and chip-based transactions became widespread. As online shopping grew, strengthening the security of these transactions became a necessity, and OTP began providing that transaction security.

Contactless payment wave symbol printed on a bank card

Contactless

Does My Card Support Contactless Payments?

You can tell whether a card supports contactless payments by the four wave symbols printed on it. If the wave symbol is present, your card supports contactless transactions. If not, contact your bank for a new card.

Illustration representing a mail order card payment transaction

Merchant & POS

What is a Mail Order transaction?

Mail Order (Mail Order/Telephone Order) is a transaction made by selecting the Mail Order option on a POS or through the virtual POS interface, entering the card number, expiration date, and CVV2. It is typically used when the cardholder is not present.

Digital branchless bank concept with a mobile banking app on a smartphone

Payment Institutions & E-Money

Digital Banking Is Coming

Digitalization is showing itself first in banking and payment systems. The BRSA has announced it will begin issuing digital (branchless) bank licenses, opening the way for new digital banks in Turkey under an amendment to Banking Law No. 5411.

Cancelling an Easy Address in a mobile banking app illustration

FAST

Where Can I Cancel a Defined Easy Address?

An Easy Address is defined through the channels of the bank holding the account. Likewise, an Easy Address can be cancelled and deleted through the channels of the bank where the account is held.

Diagram illustrating a man-in-the-middle attack intercepting communication between a client and a server

Fraud

What is a Man-in-the-Middle Attack (MITM)?

A man-in-the-middle attack is a method in which an attacker inserts themselves between the server and client to intercept users' information, steal passwords, and gain access to accounts on a local network. This fraud mostly occurs over public internet connections.

Illustration of a money transfer being sent from one payment card to another

Credit Card

What Is a Card-to-Card Money Transfer?

Card-to-Card Money Transfer (CCMT) lets customers send money 24/7 from a credit, debit, or prepaid card to another card via ATM, internet banking, call center, or mobile app.