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"Customer Relationship"

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Conceptual illustration of competing players vying for power in agentic commerce

General

Agentic Commerce Series – Part 6

Who will win in Agentic Commerce? Owning the customer used to be a huge advantage. Once an agent starts deciding on the customer's behalf, where does the real power move to?

Illustration of a closed-loop payment ecosystem growing through loyalty, data, and new services

Closed-Loop Payments

Why Do Closed-Loop Payment Systems Want to Grow? | Series #6

Why does a coffee chain build its own loyalty program, and why does a payment app keep adding services? This post looks at how loyalty, data, and new services drive the growth of closed-loop payment systems, and at the financial layers behind that growth.

Illustration of the Alipay super app connecting payments, merchants and financial services

Closed-Loop Payments

Alipay: Payment System or Digital Economy? | Closed-Loop Payments #5

Is Alipay a payment system, or a digital economy? In the previous post we discussed how Starbucks shows that payment systems can evolve into a different structure. At first the goal was to make payment easier for the customer. As the system grew, loyalty programs...

Conceptual illustration of AI agents engaging in online commerce and payments

Agentic Commerce

Agentic Commerce Series – Part 1

The next customer on the internet may not be human. If AI agents become part of purchasing decisions, the rules of e-commerce, marketing, and payment systems could change.

Illustration symbolizing the shift from search engines to AI-driven decision engines in online shopping

Payment Systems

Agentic Commerce Series - Part 2

If users start describing their needs instead of searching for products, one of the internet economy's most fundamental habits could change.

Conceptual illustration of loyalty points versus customer habit in agentic commerce purchasing

Agentic Commerce

Agentic Commerce Series – Part 5

Points or habit? Loyalty programs are built on steering human behavior. But if an AI agent starts shopping on our behalf, do points and campaigns still work the same way?

Illustration of Third Party Provider (TPP) roles in Open Banking, including PISP and AISP

Payment Institutions & E-Money

What is a Third Party Provider (TPP)?

The term 'Third Party Provider' refers to an authorized online service provider introduced under Open Banking. These are systems outside a customer's relationship with their bank that mediate the transaction. So how many types of third party provider are there? Two.

Diagram showing the BKM TechPOS merchant and POS management infrastructure

Merchant & POS

Is BKM TechPOS Advantageous?

BKM TechPOS is a merchant and POS management infrastructure provided by BKM. Banks need to allocate physical/virtual/ECR POS terminals to merchants in order to establish a merchant relationship with their corporate or sole-proprietor customers.

Bank customer completing remote identity verification through a video call

Payment Systems

Remote Identity Verification Starts on May 1

The Banking Regulation and Supervision Agency (BRSA) had prepared a draft communiqué on the remote identity verification methods banks can use. According to the communiqué published in today's Official Gazette, the practice enters into force on May 1.

Diagram illustrating how financing companies operate in Turkey

Payment System Institutions

What Are the Financing Companies Operating in Turkey?

These are credit institutions providing financing to individuals and companies for purchasing goods and services. Financing companies specialize mainly in vehicle loans, offering fast and flexible point-of-sale solutions distinct from banks.